Delivery Information

Free delivery on all Australian orders

Free delivery applies to all Audeara orders sent to an Australian address. At this time we do not deliver internationally. 

Delivery instructions and time frames

Audeara offers a reliable delivery service to all metro and regional locations within Australia including Tasmania. Standard orders will take between 2 - 10 business days to arrive, depending on your destination.

Please note that our couriers do not operate on weekends or public holidays. Please be prepared for slight delays to your delivery around Christmas, Easter and public holidays.


How will my order be shipped?

Audeara uses Australia Post to ship your order. As with most delivery services, Australia Post do not normally have a standard or set time of the day that goods are delivered. Your order will be delivered on weekdays from Monday to Friday and generally only during business hours 8am-6pm. 

During your checkout process there will be a special delivery instructions comment box if you have any special requests. Not all requests will be able to be made, however we will attempt to ensure we provide the best service we can.

Do I need to be home to receive my delivery?

If you are not home when Australia Post attempts to deliver your order, they will typically leave a note or calling card. This calling card usually contains the details needed to contact the nearest Australia Post shop.

How long will it take for my order to arrive?

Audeara online orders will take from 2 - 10 business days to arrive, depending on destination. Metro orders are usually received within five working days and up to ten days for regional and rural areas. 

Delivery times may be subject to stock availability and public holidays, as such receipt of orders may be extended by up to 21 days.

Audeara will notify you when your order has been dispatched.

What happens if my order does not arrive in the estimated time frame?

Please email Audeara support to speak with our team.